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WAPPoint’s Remote Assistance: A Game-Changer for Merchants

In the fast-paced world of retail or hospitality, every second counts for merchants, and technical glitches on a card machine can quickly turn into lost sales. With WAPPoint you can rest assured as we offer a remote assistance feature whereby we simply access the card machine remotely and repair it while you continue serving customers or go grab a coffee. This feature has reduced the need for swapping out a terminal by 99%!

Key Features of WAPPoint’s Remote Assistance Solution

WAPPoint is committed to customer satisfaction and as a result, we put only quality hardware and software solutions in place. Unfortunately, the occasional technical glitch may occur, and being able to support our merchants remotely is a key driver of our merchant’s success and eliminates the possibility of a lost sale.

This innovative feature is only available on our Android card machines i.e. the PrintPOS and MiniPOS card machines, offering swift resolutions to the majority of technical challenges. This not only minimizes downtime but also ensures that merchants can focus on what they do best – serving their customers.

Key Features of WAPPoint’s Remote Assistance:
  1. Instant Relief: Merchants of the past used to have to follow instructions while a call center agent talked them through a repair or they’d wait up to 5 days for a swap out. With WAPPoint the burden is lifted and technicians diagnose and resolve issues in real-time. 

  2. Efficient Issue Resolution: The technical experts at WAPPoint are well-equipped to handle a wide range of technical issues promptly. Whether it’s software updates, configuration adjustments, or troubleshooting, WAPPoint’s Remote Assistance ensures that merchants experience minimal disruptions.

  3. User-Friendly Interface: The Remote Assistance platform is designed with user-friendliness in mind. Merchants can easily grant access to their devices, providing a hassle-free and secure way for technicians to address technical concerns.

Uninterrupted Business Operations:

In addition to the stellar remote assistance feature, WAPPoint’s card machines come with dual SIM card slots and WIFI transacting capabilities, providing optimal connectivity through different mobile networks. This multi-connectivity capability ensures a reliable network connection, minimizing the impact of network conjunctions and, more importantly, preventing disruptions caused by load shedding. A merchant can even turn their phone into a Hotspot for the device to operate on additional networks!

Key Connectivity Solutions:
  1. Dual SIM Cards: WAPPoint’s card machines support dual SIM cards, allowing merchants to leverage the best connectivity options from both Vodacom and MTN networks.

  2. WiFi Capability: The devices are designed to work seamlessly on WiFi, offering an additional layer of connectivity that ensures uninterrupted service even in challenging network conditions.

  3. Load Shedding Resilience: WAPPoint’s commitment to merchant success is evident in the design of their card machines, which are equipped to operate seamlessly during load shedding, safeguarding merchants against potential revenue losses.

WAPPoint emerges as the premium choice for merchants due to its exceptional service and robust technical support. The Remote Assistance feature, coupled with the innovative connectivity solutions, positions WAPPoint as a trusted partner for merchants aiming to optimize their operations and provide uninterrupted service to their customers. Choose WAPPoint for a seamless and efficient experience in the dynamic world of commerce.

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